Privacy Policy

Last Updated: September 1, 2023

1. Introduction

Welcome to RancaOverh ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Complete forms on our website
  • Register for courses or programs
  • Subscribe to our newsletter
  • Request information about our services
  • Participate in surveys or contests
  • Contact our customer service

This information may include:

  • Name, email address, phone number, and mailing address
  • Date of birth and nationality
  • Educational background and language proficiency
  • Payment information (processed through secure third-party payment processors)
  • Immigration status (where relevant for program enrollment)

2.2 Automatically Collected Information

When you visit our website, our servers may automatically log standard data provided by your web browser. This may include:

  • Your computer's IP address
  • Browser type and version
  • Pages you visit
  • Time and date of your visit
  • Time spent on each page
  • Other details about your visit

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier. For more information about our use of cookies, please see our Cookie Policy.

3. How We Use Your Information

We may use the information we collect for various purposes, including:

  • Providing, maintaining, and improving our services
  • Processing enrollments and administering courses
  • Communicating with you about your inquiries, courses, or other services
  • Sending you marketing and promotional communications (with your consent)
  • Analyzing usage patterns to improve our website and services
  • Complying with legal obligations
  • Protecting against fraudulent, unauthorized, or illegal activity

4. Information Sharing and Disclosure

We may share your information in the following situations:

4.1 Third-Party Service Providers

We may share your information with third-party vendors, service providers, and contractors who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

4.2 Legal Requirements

We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.3 Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4.4 With Your Consent

We may disclose your personal information for any other purpose with your consent.

5. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

  • The right to access the personal information we hold about you
  • The right to request correction of your personal information
  • The right to request deletion of your personal information
  • The right to withdraw consent
  • The right to object to processing of your personal information
  • The right to data portability

To exercise these rights, please contact us using the details provided in the "Contact Us" section below.

8. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information.

9. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside Canada and choose to provide information to us, please note that we transfer the information to Canada and process it there.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: [email protected]
  • By phone: +1 (416) 593-1064
  • By mail: 180 Yonge Street, Suite 1200, Toronto, ON M5C 2X3, Canada